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Accept Payments on your WP Website

Recurring Payments

Accept any kind of Payments (once off , recurring etc) on your Website for physical Products, Downloads or Subscriptions.

Trying to figure out how to accept recurring payments with WordPress?

Recurring payments are awesome for your bottom line because they guarantee money coming in every month (or week…or whatever interval you want!). But their recurring nature also makes them a little bit more complicated to set up in comparison to one-time payments.

There are plenty of options when it comes to how to accept recurring payments with WordPress. And in this post, I’m going to share four easy solutions to help you start accepting recurring payments in no time.

Whether you want to use PayPal, Stripe, or an entirely different payment gateway, you should be able to find what you need on this list.

And, while you certainly can use these recurring billing for any type of repeated payment, these solutions will let you put your clients’ recurring maintenance payments on autopilot.

1. WP Simple Pay – Easy Recurring Stripe Payments

A good option if…you just want an easy way to accept basic recurring payments and don’t need broader eCommerce functionality.

As the name suggests, WP Simple Pay is a simple way to start accepting recurring payments via Stripe.

If you’re not familiar, Stripe is a popular payment gateway that makes it easy to accept credit card payments (or other methods) with competitive fees (2.9% + $0.30).

One of the big perks of WP Simple Pay is its ease of use. Through its own streamlined interface and the Stripe interface, you get access to a really beginner-friendly recurring payments solution.

As of the latest version, you’ll first create a subscription product in the Stripe interface, which makes it easy to:

  • Choose the currency
  • Choose the price
  • Set the billing interval

Wp Simple Pay WordPress Plugin

Then, once you add your pricing plan in the Stripe interface, you can select it in WP Simple Pay and easily embed a button/form on your WordPress site.

Here’s an example of what your subscription option might look like:

Wp Simple Pay
And you can also view the live demos here.

While there is a free version of WP Simple Pay at WordPress.org, you will need the $99 WP Simple Pay Pro Business plan for subscription payments.

2. WooCommerce Subscriptions – Recurring Payments On WooCommerce

A good option ifyou need more control over your subscription payments, either in terms of payment gateways or functionality.

WooCommerce is the most popular WordPress eCommerce plugin, as well as the overall most popular platform to build an eCommerce store.

While it has all the functionality needed to create a full eCommerce store, you’ll also find plenty of people using it in a more targeted fashion. One example of that more targeted fashion isrecurring billing!

If you stack the paid WooCommerce Subscriptions plugin on top of the core free WooCommerce software, you can create special WooCommerce “subscription” products that let you create both simple and complex subscription offerings:

WooCommerce Subscriptions
There are a few benefits to this approach. You:

  • Get access to the huge number of WooCommerce payment gateways (more details here)
  • Can get pretty creative with your subscription products. You can even stack on other WooCommerce plugins, like the WooCommerce Product Add-ons extension.
  • Can set up recurring payments for other plugins, like a membership plugin for membership sites or an LMS plugin for eCourses.

The potential downside, though, is that you have to install the entire WooCommerce plugin. So if you just want to create a few basic subscriptions, that’s a lot of features and code that you don’t need.

Overall, a good approach is to make something simple like WP Simple Pay your first stop. But if that doesn’t do it for you, using WooCommerce and WooCommerce Subscriptions will give you access to more flexibility.

The WooCommerce Subscriptions plugin starts at $199 for use on a single site.

3. WordPress PayPal – Easy Recurring PayPal Payments

A good option ifyou just want a simple way to accept basic recurring payments and don’t need broader eCommerce functionality.

WordPress PayPal is another simple option to accept recurring payments on WordPress. It’s a lot like WP Simple Paybut for PayPal.

It’s really easy to use…

First, you add your email address and currency in the plugin’s settings:

WordPress PayPal Plugin

Then, you can use shortcodes to create a subscription button. For example, here’s what the shortcode for a basic subscription payment looks like:

All the shortcode options are documented on the plugin’s page.

All you do is add that shortcode to the post or page where you want your recurring payment to appear. Then, the Subscribe button will appear:

WP PayPal Plugin
Wp paypal plugin

Beyond being easy to use, another nice benefit of this method is that the plugin is 100% free.

4. Easy Digital Downloads – Recurring Payments for WordPress Add-on

A good option ifyou need more control over your subscription payments, either in terms of payment gateways or functionality.

Like WooCommerce, Easy Digital Downloads is a full eCommerce platform, though it leans more towards digital products than WooCommerce.

With the paid Recurring Payments add-on, you can create digital products with automatic recurring payments.

With this approach, you get many of the same benefits as using WooCommerce. That is, you can:

  • Choose from a variety of popular payment gateways, including Stripe, PayPal, 2Checkout, and Authorize.net.
  • Integrate with other Easy Digital Downloads add-ons to create more customized subscription products.
  • Connect to other types of plugins to create recurring payments, including most popular membership plugins or LMS plugins.

So if you’re going to go the eCommerce route for recurring payments, why might you choose Easy Digital Downloads over WooCommerce?

I think the main benefit is that Easy Digital Downloads is a bit more lightweight and streamlined because it focuses exclusively on digital products (which is what most recurring payments are). But the downside is that you lose access to the huge marketplace of third-party WooCommerce extensions.

If you want to accept recurring payments with Easy Digital Downloads, the Recurring Payments WordPress add-on is $199. A better option, though, is to purchase the Extended Pass, which also costs just $199 and includes the Recurring Payments add-on as well as all the available payment gateways.

Start Accepting Recurring Billing Today!

And there you have it – four easy ways for you to start accepting subscription payments with WordPress.

If you just want a simple solution, your best bet is to go with WP Simple Pay for Stripe or WordPress Paypal for PayPal.

And for more complicated recurring payments, an eCommerce plugin like WooCommerce or Easy Digital Downloads might offer a bit more functionality.

How does Greylisting work?

greylisting

Greylisting is an anti-spamming technique. This is done by a Mail Transfer Agent (MTA) or simply an email server. It is an effective method against email spamming. As the name indicates,  greylisting stands between whitelisting and blacklisting. Suppose you are adopting the exim as your MTA and you are using greylisting in it to prevent the spamming. Now, your MTA will reject any email from an unrecognized sender. This rejection will be temporary. The server will then wait for a predefined time period to see if the rejected email is resent. Suppose the email was a legitimate email, then the email will be resent by the sending server after a time period. This waiting time of the rejecting server will be enough to receive the resent email. If it is received again within the time period, then the server will deliver it to the recipient. Then the sending email will not try to resend it, so that your MTA will wait for the predefined time and will not get the email again.

How does the greylisting work

As we’ve seen earlier, greylisting enabled server will reject the emails from any unknown or suspected email senders. The MTA will keep a record of three pieces of data as follows.

1) The IP address

2) The envelope sender address

3) The envelope recipient address

These three pieces of data is known as the “triplet”. The three technical terms are described below. To understand this better you need to have an idea on how the email is being sent. The emails are sent using the SMTP protocol on Internet. In this protocol, the emails are sent in units called envelopes. When an email is sent, first the address of the envelope sender is sent, then the recipient address and finally, the actual message. It will consist of the header and body of the email message.

IP address: The IP address of the sending MTA.

The envelope sender address: There are two type of addresses in respect to sending an email. They are the Envelope sender and the from addresses. The first one is mentioned here. It is the email address where the computer will respond to the email in the case of an error or a bounce back. The second one will be the address to which the human will respond. In most cases, the two will be same, but there can be a chance where the two are different.

The envelope recipient address: Like the envelope sender address, there is also envelope recipient address. The envelope receiver address can’t be spoofed. It is unable to display this address for users.

The triplet contains these three data parts. The triplet is registered in the internal database of the email server. The time when the email reached will also be stored there. Now what the email server does is it rejects the email with a temporary error. These errors are defined in the SMTP protocol as 4XX codes. Most of the spams will be sent not using the RFC compliant MTA. They will not try to send back these emails where the fully qualified SMTP implementations are expected to send these emails after a short delay.  The spamming email server will not send them back and that’s how spamming is prevented with the greylisting. The waiting time can be as short as some minutes or a couple of hours. If the sending server is allowed to send the email within this expected time, the server is identified as non-spam source and it will be whitelisted for a longer time. Once a server is whitelisted, the MTA will trust and will not interrupt future messages as long as the server is white-listed on it.

Greylisting can be turned off on the cPanel, but might result in receiving more Spam or Junk Emails.

If you need any further assistance please contact me.

Pet Rescue

Free Website Design (more details here) using the Bridge Theme for Pet Rescue.
Comes with Password Protected Admin Back-end, easy Upload Options, fully responsive and easily update-able to latest security Versions.
Demo Screenshot(All Images, Text, Videos and other Content easily replaced with your Own)

Cyprus Petrescue Theme
WordPress Core Files can be set up in English OR German (or any other Language). I can assist with initial setup and help with getting you started. You only need to have or pay a Hosting Account and your Domain Name.You can host your Site at your preferred Hosting Company or I can provide Hosting at € 60.00 PER YEAR. A Domain Name (if you do not have one) costs € 16.00 PER YEAR.

Using Google’s G-Suite for your professional Email Address

G Suite

How to Setup a Professional Email Address with Gmail and G Suite

After creating a website, the first thing every business owner needs is a professional email address with their business name in it.

A professional email address will help you win trust when dealing with other businesses and customers.

G Suite is Google’s productivity suite that allows you to use Gmail with your own professional email address. In this article, we will show you how to setup a professional custom branded email address with Gmail and G Suite.

What is a Professional Email Address?

A professional email address is the one that has your business name in it. For example, john@myphotostudio.com is a professional email address.

Email accounts on free email services like john.photographer@gmail.com are not good for business because they do not look professional. Your customers and other businesses will find a professional email address more trustworthy.

For a professional email address, you will need a domain name and a website. We have step by step guides on how to choose a domain name and how to quickly make a website.

If you already have a domain name and a website, then you are all set to have your own professional email address.
Why Use G Suite for Professional Branded Email Address?

You might be thinking why use G Suite when most WordPress hosting companies offer unlimited email accounts with your own domain name?

Email is one of the most important communication tool for business owners. If you miss an important email, then it can hurt your business.

Most web hosting email servers are unreliable, restrictive, isolated, and less secure. You wouldn’t even know if the email you sent was actually delivered.

This is where G Suite and Gmail comes in.

Gmail is the industry leader in email with 1.5 billion monthly active users. G Suite is Google’s productivity app suite for business owners which includes Gmail and is already used by over 4 million businesses and 80 million students / educators.

G Suite works with your own domain name, which allows you to use Gmail to create your professional branded email address.

Here are some of the benefits of using G Suite and Gmail for a professional email address:

Professional business email address on your own domain.
Gmail’s rock solid security and spam filters.
30 GB – Double the storage of a free Gmail Account.
Manage email even when offline using Gmail app on mobile devices.
Works anywhere web, mobile, tablet, you name it.
Works great with Outlook and can even sync old Outlook accounts.
Each user can have up to 30 email aliases.
Use Google Calendar, Google Hangouts for chat, video, and voice calls on your own business email address.
No advertisements and 24/7 professional support whenever you need help.
Works seamlessly with your WordPress site.
Most important of all, high deliverability, no delays, no ending up in spam folder.

Now that you know why using G Suite for professional emails is important, let’s take a look at how to set up a branded professional email address with G Suite.

Editor’s Note: We use G Suite for all of our professional email addresses and can honestly say it’s the best.
Setting up a Professional Email Address with Gmail (G Suite)

First you will need to signup for a G Suite account.

It costs around $5/month for each user. If you pay annually, then you get 2 months free ($50/year per user).

G Suite also offers a free 14-day trial, which allows you to test drive everything before you make up your mind. Basically its all the powerful features you’re used to of Gmail, Drive, Calendar, etc (but now it’s for your business).

Simply visit the G Suite website and click on the Get Started button for the plan you want to use.
Getting started with G Suite
Next, you need to enter your business name, the number of employees, and the country where you are located. You can choose just yourself for 1 user account, or choose the number of employees.

G Suite Choose Users
On the next step, you will be asked to enter your personal contact information including name and email address.
G Suite Choose Contact Info
After that, you will be asked to choose a domain name. If you already have a domain name, then click on ‘Yes I have one I can use’. Otherwise, click on ‘No, I need one’ to register a domain name.
G Suite Domain Name Setup
If you need to register a new domain name, then you will be charged separately for registering a new domain name (tip: here’s how to register a domain name for free).

If you are using an existing domain name, then you will need to verify ownership of the domain name. We’ll show you how to do that later in this article.

In the next step, you will be asked to create your G Suite user account by entering a username and password.

This username will also be your first professional email address, so you need to choose a username that you want to use as your professional email address.
G Suite Create Account
You have successfully created your G Suite account. You can now click on the ‘Go to Setup’ button
G Suite Account Created
On the setup screen, you will be asked to add more people to your account. If you want to create more accounts for your employees or departments, then you can do that here.

You can also just click on ‘I have added all user email addresses’ and click on the next button.

Remember, you can always add more users to your account and create their email addresses later when needed.
G Suite Add Users
If you registered your domain name elsewhere, then you will now be asked to verify your ownership of the domain name.
After that you will see a HTML code snippet that you need to add to your website.
Google G Suite Copy Meta Tag
There are other ways to verify your website ownership as well. You can upload a HTML file to your website using an FTP client or file manager app in your hosting account dashboard.

If you don’t have a website, then you can use also use the MX Record method. You will see step by step instructions to do that once you choose this method.

For the sake of this tutorial, we are assuming that you already have a WordPress blog, and we will show you how to add the verification HTML code snippet in WordPress.

Switch to the WordPress admin area in a new browser tab to install and activate the Insert Headers and Footer plugin. For more details, see our step by step guide on how to install a WordPress plugin.

Upon activation, go to Settings » Insert Headers and Footer page and paste the HTML code you copied from G Suite under the ‘Scripts in Header’ section.
G Suite Site Verification
Don’t forget to click on the ‘Save’ button to store your settings.

Now switch back to your G Suite setup screen and click on the checkbox that says ‘I added the meta tag to my homepage’.
G Suite Verify Domain
Next, you will be asked to enter MX record entries for your domain name.

Note: You only need to add MX records if you have an existing domain name and website. Users who registered their domain names via Google, don’t need to add MX records.

Since your domain name is not registered with Google, your emails will reach your domain name, but not to the Google servers.

You will need to set up the right MX records on your domain name settings, so Google’s servers can send and receive emails for your business.

To do that, you will need to login to your web hosting account, or your domain registrars account.

We will show you how to add MX records in Bluehost, but the basic concept is the same on all hosts and domain registrars. Basically, you will be looking for DNS settings under your domain name.

Login to your Bluehost hosting dashboard and click on ‘Domains’. On the next page, select your domain name and then click on the ‘Manage’ link next to DNS Zone Editor option.
G Suite Bluehost Domain Settings
Bluehost will now open your DNS zone editor. You need to switch back to your G Suite setup screen and check the box that says ‘I have opened the control panel of my domain name’.

It will now show you the MX records that you need to enter. You will also see a link to the documentation which shows you how to add these records to dozens of hosting and domain services provider.

Here is how you will add this information to your Bluehost DNS settings:

Click on ‘Add Record’ button to save it. After that, repeat the process to add all five lines as MX records.

Once you are finished, switch back to G Suite setup and check the box next to ‘I created the new MX records’.
G Suite MX Record Created
You will be asked to delete any existing MX records still pointing to your website hosting or domain name registrar.

To do this, you need to switch back to your DNS zone editor and scroll down to the MX records section. You will see the MX records you created earlier along with an older MX record still pointing to your website.
G Suite Delete old MX Records
Click on the delete button next to the old MX record to delete it.

After that, switch back to the G Suite setup screen and check the box that says ‘I deleted existing MX records’.
G Suite Save MX Record
You will now be asked to save your MX records. For some providers, once you add MX records they are already saved, for others you may need to manually save MX records.

Once you have saved MX records, check the box that says ‘I have saved MX records’ in G Suite setup.
G Suite Verify Domain Setup
After that, you need to click on ‘Verify domain and setup email’ button to exit the setup wizard.
Using Your Professional Email with G Suite and Gmail

Your email account works like any other Gmail account. You can access it by visiting Gmail Website and sign in with your email address, e.g. john@yourdomain.com.

You can also manage your G Suite account by visiting the admin console.
G Suite Admin Panel
This is where you can add/remove new users to your domain name. Each of your users will have 30 GB storage and all the same features, but they will not have access to the admin console. You can remove those users at any time you want.
Troubleshooting G Suite Domain Setup

It is likely that your web host may not be using a dashboard like we have shown in the screenshots above.

G Suite has detailed documentation for many of the popular web hosting and domain registration service providers. Visit, set up MX records (Hosts specific steps) page and then locate your domain registrar or web host from the list.

If you do not find your service provider in the list, then you can ask them directly to help you setup G Suite for your domain name.

Construction 3.4 Theme

Construction Wordpress Theme

Ideal Layout Theme for Construction Companies and Related Business’s

Construction is premium made WordPress Theme specifically for construction, building companies, architecture businesses and those that offer building services. The theme comes pre-packed with a most popular drag and drop page builder – Visual Composer. so that you can easily move/change/edit your layout the way you like

4 different Homepage Layouts! (use your OWN Images)

WordPress 5+ 100% compatible.
Gutenberg Block Editor ready.
General Data Protection Regulation (GDPR) ready.
Responsive and Retina Ready.

Drag & Drop Page Builder – Visual Composer

Fast, intuitive and smart page builder will make your customization’s fast and easy. Your custom layout will be ready for publishing in a minute!

Great Slider – Revolution Slider

Slider Revolution is an innovative, responsive WordPress Slider Plugin that displays your content the beautiful way. Whether it’s a Slider, Carousel, Hero Scene or even a whole Front Page, the visual, drag & drop editor will let you tell your own stories in no time!

Built with SEO in mind

Consulting WP is based on best SEO practices! Get your site rank high on search engines with our optimized WordPress theme!

Demo Content Included – One-click Demo Import

One click and you have a ready site just like the one you see in our demo

WPML & Translation Ready

Translate your website to any language with WPML easily! Use .pot files for a custom translations.

Custom Sidebars and Widgets

Create your own sidebar with available widgets and short-codes

Compatible with Contact form 7

Construction is compatible with the most powerful and most popular custom contact forms WordPress widget! create your own forms in seconds!

Child theme compatible

Construction enables you to easily override default template files using a child theme. It also enables you updating your theme in the safe way!

Powerful framework

Construction is based on most popular, well established, powerful Redux Framework theme options framework!

Seo Packages

What Kind of SEO Package Do You Need?

National SEO & Local SEO are very different, and they require specialized strategies.
Choose Local SEO Package if you have a small business that serves clients in your area only.
Choose National SEO Package if your business serves clients nationwide or world-wide.

Every Website Owner wants to be found on Google (don’t forget Bing and Yahoo etc.) or be on Page 1 of the Search Engines Results.
There are many Companies promising you Page One Rank on Google but the Reality is, there is only room for 20 or 30 Results on Page One and realistically NOT everybody can be there!
Personally I think Page One cannot be promised BUT there are a few things one can do to improve the Ranking of your Website.
Some Areas we have Control over and can adjust to improve Website Ranking such as Image Optimization, Page Loading Time, Clean Code, User Experience i.e. Navigation and so on, but some other Areas are beyond our Control such as Age of Domain Name, Server Response Time, Code of external links such as Google Maps or Facebook.
Do you want to be found locally or nationally or worldwide?
If you provide a Plumbing Service for example you will want to be found locally as it is highly unlikely that a Customer in another Country will ask for a Quote. Key Cutting Service is another example of a local Business.
But some E Commerce Site should be found internationally as you could sell Items from South Africa to a Customer in the UK.
Would you like a quote for your Website? Fill out the Form as best as you can with as many keywords and other Info and I will come back to you as soon as possible.
Seo work is NOT a one day job but requires at least a month of A/B Test and Analyzing. Results are also NOT immediately visible as the Search Engine will need to re-index your Site.



This form collects your name and email so that we can contact you if necessary.
   
PLEASE TICK THE BOX TO THE LEFT.

Optimizing and Preparing Your Images for your Website

optimize images before you upload

Optimize your Images before you upload

It is a good idea to pre-format images before they are uploaded to the website. This ensures that the image files are transferred in the quickest time, using the least amount of bandwidth and taking up the least amount of space on the server, potentially saving you time and money.

This is particularly important when you are dealing with a large number of images, either for galleries or product databases.

Your images may be supplied to you by your suppliers or a third party photographer. We recommend that you pass on the following specifications to ensure that your images are provided to you in the correct format.

Format

These formats are the most preferred file types you can use to post images:

  • JPEG – An old file type which has become the standard image of the Internet. JPEG images are compressed to give you quality images minus the bulk. Useful for large and medium-sized product or post images and photographs.
  • GIF – Lower quality images used for simpler images such as icons. GIF’s can also support animations. GIF’s must never be used for product images, or larger and more complex images and photos, such as posters and artworks. It is best used for line arts with solid areas of the same color, such as logos
  • PNG – Another popular file type for images, PNG is often larger than both GIF and JPEG as these compresses photos without losing detail. They have more colors than GIF, and does not degrade over time with multiple saves, unlike JPEG. Often, they are used for high quality company logos, or product images which require a transparent background. Do note that some older browsers don’t completely support this filetype.

File and Image Size

For optimal website loading

Uploaded images must (ideally) be less than 500 kilobytes (0.5 MB) in size. Images that are more than 20MB in file size may not be processed by the website, or may take a long time to load, which could deter customers from your site.

Image Size Recommendations

  • Ensure that image sizes are within post display area. For instance, if your website post’s display area is around 700px wide, your full-sized images should have a width of 700px or lower in order for it to fit your website display.
  • We recommend that images are sized and optimised to a format suitable for its use.
  • It is important to note, that when preparing images for your products, to ensure that the dimensions are all the same. For example, it is best to have all portrait images or all landscape images or all square images. If you have a mix of all three then the product category pages are not going to look uniform and tidy.

NOTE: Images can only be scaled down, not enlarged. If you enlarge a previously scaled down image, you’ll get a pixelated (grainy) version of that image.

Colour mode

If you are providing images in a JPEG format, you need to ensure that the colour mode is set to “RGB” as opposed to CMYK. Software designed for print graphics such as Photoshop allows you to export images in a “CMYK” colour mode. This mode is specifically for print and the web browser will display it differently, usually the colours in a CMYK JPEG will display much “brighter”.

Resolution

72 pixels / inch – The standard resolution for screen display.

Optimisation

If your images are to be saved in a JPEG format you will have the option of compressing the images. This compression is measured on a 1-100 or a 1-10 scale, depending on the software that you are using to format your images. 100 representing high quality but larger file size and 1 low quality and small file size.

When saving an image for web use, choose image quality of 60 – 80.
You will find images saved at less than 60 will have a noticeable blur but be small in file size. Images saved at 80 or greater will appear much sharper but the file size will be significantly higher.

Aspect Ratio

Aspect ratio is the proportional relationship between an image’s width or height. Simply put, it’s the width to height (width/height) ratio of the image.

Certain platforms automatically adjust, or simply allows you to adjust the aspect ratio of an uploaded thumbnail or collection images. Squarespace, for instance, lets you crop collection images to aspect ratio, while Zest generally has a fixed width for thumbnail images.

However, for platforms like Shopify, you will need to edit the aspect ratio using a third party photo editing tool before uploading your images to your e-commerce store, if you want your product images to appear in the same size.

Image Thumbnails

Depending on the platform your website runs on, or how it is set up, your product images can get automatically cropped as thumbnail images for your gallery or your product collection.
In some instances, your images will get zoomed in and cropped.

If you would like the thumbnail to show the subject matter in its entirety, you can add white spaces on the image sides. By adding a white space around the image, it retains the entire subject when it gets cropped into a thumbnail image for your collection or gallery.

Naming Convention

Image file names should have names that are alphanumeric only, with no characters such as $ or #. Instead of having spaces in the image name, use an underscore or dash instead eg. ideal_image_name.jpg

To improve your search engine rankings and make your images easier to manage, name images using relevant keywords. IE for the image of a children’s book, instead of using the names from the camera eg IMG0637.jpg rename it to be the full name of the book “the-cat-in-the-hat.jpg”

Image Alt Tags

Alt Tags (Alternative Tags) are designed to explain the details of an image for the users who can’t or choose not to view images on their browsers. Alt tags also help search engines understand the image content and index it properly for search results.

When processing large numbers of images use batch processing functions, supported by some advanced image edit software. Please see the help files of your image edit software for support and more information about this.

Brexit and Online Dispute Resolution

eu_online_dispute_resolution_brexit_issues

Important information regarding cases involving UK users

On 29 March 2019, the United Kingdom will withdraw from the European Union. In the event that no withdrawal agreement will be in place on that date (so-called “no deal-Brexit”), the UK’s withdrawal will have the following impact on the use of the European ODR platform:

After 29 March 2019

  • Consumers resident in the UK will no longer be able to submit a new complaint on the ODR platform. They will also not be able to act on any ongoing cases in the platform, whether to send it to a dispute resolution body, contact a UK ODR advisor, or receive an outcome.
  • Consumers resident in the EU or Norway, Iceland or Liechtenstein will no longer be able to use the ODR platform to complain about a UK trader or send their case to a UK dispute resolution body.
  • Traders established in the UK will no longer be able to access their ODR dashboard.
  • Traders established in the EU or Norway, Iceland or Liechtenstein will not be able to act on any ongoing cases concerning UK consumers in the platform or suggest UK dispute resolution bodies.
  • All users can no longer export any relevant complaint data concerning UK consumers or traders from their dashboard. Users have the possibility to export relevant complaint data before 29 March 2019.
  • All users will not be able to contact the UK ODR advisor. Please contact them before 29 March 2019.

For further information, please contact your national ODR advisor.

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